Right of admission is reserved.

Please note that all cancellations are only effective once confirmed in writing.

Guests making travel and booking arrangements with the Aquila Collection must have their own personal or business travel insurance to support any cancellation or curtailment of their booking.

In the event that the accommodation is not taken up, AQUILA COLLECTION will have the right to deem the amounts due in lieu of the cancellation penalties and, in addition, have the right to release reservations where deposit and / or payment is not made on the due date.

In the unlikely event of your safari service not being able to be offered at Inverdoorn Private Game Reserve, the Aquila Collection reserves the right to transfer your safari experience to Aquila Private Game Reserve and Spa. No penalties will apply.

AQUILA COLLECTION reserves the right to amend deposit requirements during peak periods.

  • No Shows: 100% of full amount payable
  • Cancellations within 0 – 7 days of date of arrival: 100% payable
  • Cancellations within 8 – 21 days of date of arrival: 50% of full amount payable
  • No refunds for late check-in / arrival or early check-out
  • No refunds for services not used
  • Please note that all refunds are subject to commission and/or bank charges
  • Group bookings: a non-refundable deposit may be requested and a specially negotiated cancellation policy will apply to any bookings which exceeds 25% of our capacity.

Clients have the option of acquiring vouchers as gifts, provided that, there shall be no refunds on any vouchers, whether such voucher is used or not within the specified period, or whether the entire amount of such voucher has been utilised or not (including but not limited to, for example, if any voucher is acquired during the peak season at peak rates and is only utilised during off-peak season).

Please note that transfers to and from Inverdoorn Private Game Reserve are not included in any vouchers, unless otherwise agreed in writing by Inverdoorn Private Game Reserve. All extras such as drinks, horse riding or quad bike safari are for your own account and must be settled prior to your departure. Vouchers are subject to availability, not transferable and may not be redeemed for cash or used on existing bookings.

Any promotions may not be used in conjunction with any other specials, provisional, existing or confirmed bookings. Promotions are subject to room allocation availability for specific promotions as set on the promotional material.

In the unlikely event of a misquotation being made by Inverdoorn Private Game Reserve, we reserve the right to cancel a booking without any liability if the misquote results in a cost implication and any payment already made will be refunded to You. Similarly, Inverdoorn Private Game Reserve will not be held liable for any error/s on our website, brochures or other advertising and marketing material, and reserves the right to correct it once any such error has been brought to our attention, which may result in the cancellation of a booking and refund of any payment already made, without any liability arising on behalf of Inverdoorn Private Game Reserve.

Should any errors occur on our website, brochures or other advertising or marketing material with regard to pricing, Inverdoorn Private Game Reserve reserves the right to correct it as soon as it is brought to our attention and cannot be held bound thereby.

Inverdoorn Private Game Reserve shall not be liable to the Client for any claim of whatsoever nature in connection with the provision of the services (whether in contract or delict) and whether for damages for personal injury or to property, howsoever arising, including but not limited to, any negligent act or omission or statement by Inverdoorn Private Game Reserve, its employees, directors, members, representatives and/or agents.

Notwithstanding anything to the contrary contained in these standard terms and conditions of contract, Inverdoorn Private Game Reserve shall under no circumstances whatever, be liable for any indirect or consequential losses, howsoever caused or suffered by the Client.

We regret we cannot accept liability or pay compensation where the performance or proper performance of our obligations is prevented or affected by any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events include war or threat of war, riots, civil strife, border closures, unexpected government acts, terrorist activity, industrial disputes, natural or nuclear disaster, strikes, labour disputes, extreme weather conditions, fire, technical and/or mechanical problems to transport, road closures, disease and all similar events beyond our control.

These standard terms and conditions and all agreements entered into between Inverdoorn Private Game Reserve and the Client pursuant thereto, and on the terms thereof shall be governed by and construed according to the laws of the Republic of South Africa.

Complaints must be reported immediately to the General Manager of Inverdoorn Private Game Reserve, who will do their best to resolve any problem. If you remain dissatisfied, a written report should be submitted to the Sales and Marketing Manager as soon as possible after the incident and not later than 7 days after completion of your holiday, to enable us to investigate them fully. Regrettably, liability for any complaints not notified in accordance with this procedure cannot be accepted.

Please note that children under the age of 4 years old are not permitted on game drives. Private safaris can be booked in advance to allow for kids under the age of 4 to join their parents on a game drive under strict supervision.

Limited Inverdoorn accommodation will allow for small family stays. At the time of booking, please check with your safari consultant for any family requirements.

One child between the ages of 4 and 12 are allowed to share with 2 adults at 50% of the adult rate – subject to room availability.

Inverdoorn is an intimate lodge and we ask that all children are under the strict supervision of their parents at all times. As the parents, guardians, or chaperones of children you are personally and legally responsible for and must supervise children at all times.  

For safety reasons, please do not leave children unattended in guest rooms or allow them to roam the hotel property unsupervised.

Every effort is made to ensure that vehicles at Inverdoorn Private Game Reserve are provided in a roadworthy condition but no liability can be accepted for breakdown, or any damage or delay. In the event that a Guide does not follow the code of conduct, please inform the General Manager. All safari vehicles must only be driven by the guide whose decision on all matters, such as the route taken, is final. You will be liable for any damage caused to a vehicle by any interference by you with the vehicle, including legal costs.

The Client consents to the risks inherent in wildlife adventure travel and warrants that she/he is aware of such risks and undertakes the tours, safaris, wildlife and other excursions in connection with the services with full knowledge and appreciation thereof and at his/her own risk.