Cancellation Policy

Cancellation

Occasionally Inverdoorn Private Game Reserve (“we”) has to cancel confirmed bookings. We always endeavor to avoid cancelling, but we must reserve the right to do so. We shall not cancel your confirmed booking unless you fail to make all payments due in full and on time or we are forced to do so as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care (“force majeure”). If we cancel your booking (except where you have failed to make payment or as a result of force majeure), we shall use our best endeavours to offer you the choice of purchasing an alternative holiday from us of a similar standard to that originally booked if available.

Except where we cancel for reasons other than those mentioned above, we shall have no further liability to You. We regret we cannot pay any expenses, costs or losses incurred as a result of any cancellation.

We reserve the right, without prior notice, to terminate the booking of any person in your party if, in our opinion or in the opinion of any other person in authority, the persons concerned behave in such a way to cause or be likely to cause danger, annoyance or distress to any third party or damage to property. In this situation, the person(s) concerned will be required to leave the reserve immediately. We shall have no further responsibility towards such person(s). No refunds will be made and we shall not pay any expenses or costs incurred as a result of the termination.

Seasons

Low season is from 1 May to 31 October.
Peak Season is from 20 December to 10 January.
High Season is from 1 November to 19 December and from 11 January to 30 April.

Guests making travel and booking arrangements with the Aquila Collection must have their own personal or business travel insurance to support any cancellation or curtailment of their booking.

No Verbal cancellations will be accepted. Only written cancellations will be accepted. Please ensure that you receive an acknowledgement of your cancellation from reservations via info@inverdoorn.com
No refunds for late check-in / arrival or early check-out.
No refunds for services not used while at any of the premises.

The Aquila Collection reserves the right to charge:
- 30% cancellation fee on the total booking if cancelled 21 days to 30 days prior to arrival.
- 50% cancellation fee on the total booking if cancelled 8 days to 21 days prior to arrival.
- 100% cancellation fee on the total booking if cancelled 7 days or less prior to arrival.

Terms & Conditions

These provisions are important and you should read them and ensure that you understand what they mean. If you do not understand anything contained in these provisions, please speak to a hotel manager, who will explain them to you and answer any questions that you may have.

All guests must have a valid booking number issued by the Head Office reservations office.
All guests are subject to a security check-in on arrival. In the immediate post-lockdown period this may include a Covid19 pre-entry screening.
All guests must sign an indemnity form at the security checkpoint before entry.
Unpaid accounts are subject to interest. Interest and collection fees and costs may be charged at maximum legally allowable rates on overdue accounts.
Any damages to rooms or hotel property and any outstanding payments due may be deducted from the guests credit card we have pre-authorised.
Accommodation is provided on a cash basis. Your account must therefore be settled in full on arrival. You are responsible for payment for the full period reserved, even if your stay is cut short for any reason whatsoever. In the event of the account not being settled for any reason whatsoever, you hereby hold yourself personally responsible for all costs of whatsoever nature relating to your accommodation at the hotel. You also agree to pay all legal fees incurred as a result of failure to pay your account when it’s due for payment.
No animals, food or beverages of any kind may be brought onto the premises.
All rooms and facilities are non-smoking. You will be liable for a fine if you are found smoking in any non-smoking area on the premises.
All rooms contain electronic safes. All use of these safes is entirely at your own risk.
All vehicles are parked on the premises at your own risk.
Guests must respect fellow guests, staff and the environment and their behaviour must not disturb fellow users of the facilities. This includes, but is not limited to, loud TV sound, loud noise after dinner, public nudity, drunken nuisance, etc. Management reserves their right to admission should guest behaviour be intolerable.

Disclaimer

The use of Inverdoorn Private Game Reserve is entirely at your own risk and you assume full responsibility for any risk or loss to person or property resulting from your stay at Inverdoorn and our use of the premises and the facilities.

All entry is subject to acknowledgement and signature of the Inverdoorn Private Game Reserve indemnity form.

Cancellation Policy

Cancellation

Terms & Conditions

Disclaimer

Big 5 Safaris

Terms