TERMS AND CONDITIONS:
Please note that all cancellations are only effective once confirmed in writing.
Guests making travel and booking arrangements with the Aquila Collection must have their own personal or business travel insurance to support any cancellation or curtailment of their booking.
In the event that the accommodation is not taken up, AQUILA COLLECTION will have the right to deem the amounts due in lieu of the cancellation penalties and, in addition, have the right to release reservations where deposit and / or payment is not made on the due date.
AQUILA COLLECTION reserves the right to amend deposit requirements during peak periods.
SPECIAL COVID19 UPDATES:
The wellbeing of our guests, staff and trade partners are of paramount importance. See our Safe Service Safaris: https://aquilacollection.com/safe-service-safaris/
Confirmed bookings made before 24 March 2020 for arrival until 30 November 2020, can apply for a deferment with no penalties. This allows for a date change for any future date 14 months from the original date of arrival.
New bookings that need to be postponed or cancelled due to COVID19 infections or restrictions, can cancel 48 hours before arrival with no penalty. In these instances, official corresponding documentation must be presented. This is only applicable to FIT travel and exclude group or series bookings:
Should a guest not be allowed access at AQUILA COLLECTION due to pre-screening results, the specific guest booking will be cancelled with no penalty.